Lebara Support

Here are our support articles to help you make the most of your Lebara prepaid service. If you’d like to join Lebara, check out our joining support page and our prepaid plans hub.

How to recharge

How to recharge

How to recharge your prepaid service.

Find out more
Data usage

Data usage

How to make the most of your data usage.

Find out more
Voicemail

Voicemail

How to access your voicemail.

Find out more
International call rates

International call rates

Check out our rates to call overseas.

Find out more

Support with your device

network coverage

Network coverage

Check the coverage in your area.

Find out more
5G network

5G network

How to connect to a 5G network.

Find out more
Voice Over LTE (VoLTE)

Voice Over LTE (VoLTE)

How to access Voice Over LTE.

Find out more
Wi-Fi Calling

Wi-Fi Calling

How to access Wi-Fi Calling.

Find out more
eSIM

eSIM

How to activate your device’s eSIM.

Find out more
3G network

3G network

We’re closing our 3G network.

Find out more
Standard plan

Standard Plan

Pay upfront for what you use with our great rates.

Find out more

Support with your Lebara service

Identity verification

ID validation

To help protect your identity.

Find out more
Abhorrent material

Abhorrent material

How to handle abhorrent material.

Find out more
Leaving Lebara

Leaving Lebara

How to close your account.

Find out more
Bereavement

Bereavement

How to manage a bereavement.

Find out more
Scams

Scams

What to do if you’re a victim of a scam.

Find out more
Fraud

Fraud

What to do if you’re a victim of fraud.

Find out more
Domestic violence

Domestic violence

Help if you’re experiencing domestic violence.

Find out more