Lebara Help Desk

ORDERING 7

• How do I get a SIM?
• What SIM size do I need?
• What is the delivery time frame?
• Can billing and shipping address be different?
• Can I get a SIM delivered to a PO BOX?

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ACTIVATION 4

• My address does not show during activation, what can I do?
• What is my PIN?
• What is ‘Pre Authorisation’ charge?
• How do I activate?

PORTING 6

• How do I bring in my number to Lebara? / Porting into Lebara
• Why has my port failed?
• Can I port in to Lebara Mobile if I am in a contract with my current provider?
• Porting during the weekends
• Why has my port failed?

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RECHARGE / TOP UP / ATU 14

• What are my recharge options and how can I recharge?
• How do I set up Auto top up?
• How do I recharge a voucher?
• What is the minimum top up amount?
• I just recharged and it still says I have $0

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MYLEBARA 8

• How can I change my personal details?
• How can I transfer my account to another person?
• How can I see my usage history?
• How can I obtain an official usage history document from Lebara Mobile?
• How do I remove my bank card from MyLebara?

See all 8 articles

BALANCE 6

• How do I check my balance?
• Do I get balance alerts?
• Can I check balance overseas?
• Have I been overcharged?
• Do I get Data alerts?

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MY SIM 6

• My SIM is not working, what can I do?
• How do I change SIM size?
• What is the fee for a SIM swap?
• Will my existing plan / inclusions stay if I swap to a new SIM?
• Will contacts move after SIM swap?

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VOICEMAIL 4

• How do I activate my voicemail?
• Is it free to access voicemails?
• How do I change ring time before going it goes to voicemail?
• What is Call Catcher?

CHARGES 6

• What are local call charges?
• What is flagfall?
• Is Lebara to Lebara calling / SMS / MMS free?
• Do I get charged calling 1300 / 1800 numbers?
• Can I stop using mobile data?

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PLANS 11

• Can I change my plan?
• How do I know about new offers?
• What is an add on?
• Can I get a plan for data only?
• How can I cancel / change a plan that I just purchased?

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INTERNATIONAL CALLING 4

• What are the rates to call international?
• How do I dial an international number?
• What is roaming?
• Does Lebara Mobile have international roaming?

DATA BANKING 4

• How much data can I bank?
• Does it apply to me if I am on a long-term Lebara plan?
• What happens if I do not recharge within 48 hours of plan expiration?
• How can I use my data bank?

DATA GIFTING 3

• How do I gift data?
• How much data am I allowed to gift?
• I am unable to gift data.

INTERNATIONAL ROAMING 3

• Does Lebara Mobile have international roaming?
• In which countries Lebara international roaming is available?
• What charges are applicable for Lebara international roaming?

REFUNDS 2

• How can I request a refund?
• What are the process for a Refund Request?

LEAVING LEBARA? 4

• Can I transfer balance my account to another Lebara account?
• How do I leave Lebara Mobile?
• What happens if I don’t recharge after my account expiry?
• Am I in a locked contract with Lebara Mobile?

DEVICE / COMPATIBILITY 8

• What is an IMEI number and where can I get it from?
• Is my device compatible with Lebara Mobile?
• How do I know if I have a 4G compatible device?
• Can I video call with Lebara?
• Is Lebara compatible with 2G devices?

See all 8 articles

MISCELLANEOUS ENQUIRES 17

• Is my area in Lebara’s network coverage?
• Can I recharge for friends & family?
• Will I be spammed if I register my details?
• Can I have more than one number per account?
• What are premium numbers and can I call them?

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Lebara Mobile App FAQ's 9

• How to download the Lebara Mobile App.
• What is the password for my Lebara app?
• How to recharge via app?
• Can I check my usage via Lebara Mobile App?
• I am unable to gift data via Lebara App.

See all 9 articles