ORDERING

How do I get a SIM?
There are 2 easy ways to get a SIM card and you don’t even have to leave your house for one of them. You can order a new SIM online from www.lebaraonline.co...
Tue, 6 Mar, 2018 at 4:42 AM
What SIM size do I need?
All Lebara SIMs are now sent as ‘triple punch SIMs’. This means every SIM pack includes what you need for your phone, tablet or mobile broadband device. Cho...
Tue, 6 Mar, 2018 at 4:42 AM
What is the delivery time frame?
Lebara Australia sends orders out next business day via Australia Post. It may take up to 5 – 7 working days for delivery depending on where you live. 
Tue, 6 Mar, 2018 at 4:43 AM
Can billing and shipping address be different?
Yes. When ordering you can change the shipping address if you like. 
Tue, 6 Mar, 2018 at 4:43 AM
Can I get a SIM delivered to a PO BOX?
We don’t send SIMs to a PO BOX. Kindly provide a residential or work address for us to send the SIM to you.  Where do I send an unused SIM if I’ve been ...
Wed, 24 Apr, 2019 at 9:53 AM
How to a get a refund for Starter Packs
A refund for a Lebara starter pack can only be processed if your starter pack is 'returned to sender' unopened. Once the starter pack is returned ...
Thu, 9 May, 2019 at 1:43 PM
Long term plans
Lebara Mobile offers 6 month and 12 month plans which can be purchased online and can be stacked up to 24 months. You can either purchase the long term plan...
Mon, 16 Mar, 2020 at 4:48 PM