lebaracare

FAQ 0

Getting Started 0

Your account 0

Your documents 0

Trial FAQs 0

Remote ID Validation tool 0

Shared files 0

Deleted files 0

Premium features 0

Premium subscription 0

ORDERING 1

• How do I get a SIM

ACTIVATION 4

• How do I activate?
• My address does not show during activation, what should I do?
• What is my PIN?
• What is pre-authorisation charge?

PORTING 5

• How do I bring in my number to Lebara / porting into Lebara?
• Why has my port failed?
• Can I port into Lebara if I am in contract with my current provider?
• Porting during the weekend?
• What should I do if I suspect there has been a fraudulent attempt to port or transfer my Lebara mobile service or if my service was ported or transferred without my authorisation?

RECHARGE / TOP UP / ATU 15

• What are my recharge options and how can I recharge?
• How do I set up Auto Top Up?
• How do I recharge a voucher?
• What is the minimum top up amount?
• I just recharged and it still says I have $0 credit

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MY LEBARA 8

• How can I change my personal details?
• How can I transfer my account to another person?
• How can I see my usage history?
• How can I obtain an official usage history document from Lebara Mobile?
• How do I remove my bank card from MyLebara?

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BALANCE 6

• How do I check my balance?
• Do I get balance alerts?
• Can I check balance overseas?
• Have I been overcharged?
• Do I get Data alerts?

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MY SIM 0

VOICEMAIL 0

CHARGES 0

PLANS 0

INTERNATIONAL CALLING 4

• What are the rates to call international?
• How do I dial an international number?
• What is roaming?
• Does Lebara Mobile have international roaming?

DATA BANKING 4

• How much data can I bank?
• Does it apply to me if I am on a long-term Lebara plan?
• What happens if I do not recharge within 48 hours of plan expiration?
• How can I use my data bank?

DATA GIFTING 3

• How do I gift data?
• How much data am I allowed to gift?
• I am unable to gift data.

INTERNATIONAL ROAMING 3

• Does Lebara Mobile have international roaming?
• In which countries Lebara international roaming is available?
• What charges are applicable for Lebara international roaming?

REFUNDS 3

• How can I request a refund?
• How long does a refund take?
• What are the process for a Refund Request?

LEAVING LEBARA 3

• Can I transfer balance my account to another Lebara account?
• How do I leave Lebara Mobile?
• Am I in a locked contract with Lebara Mobile?

DEVICE COMPATIBILITY 7

• What is an IMEI number and where can I get it from?
• Is my device compatible with Lebara Mobile?
• How do I know if I have a 4G compatible device?
• Can I video call with Lebara?
• Is Lebara compatible with 2G devices?

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MISCELLANEOUS ENQUIRIES 15

• Is my area in Lebara’s network coverage?
• Can I recharge for friends & family?
• Will I be spammed if I register my details?
• Can I have more than one number per account?
• Can I divert my calls?

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Lebara Mobile App FAQs 9

• How to download the Lebara Mobile App?
• What is the password for my Lebara app?
• How to recharge via app?
• Can I check my usage via Lebara Mobile App?
• I am unable to gift data via Lebara App.

View all 9

Lebara eSIM 10

• What is eSIM?
• What is an eSIM Profile?
• Which devices support eSIM?
• How to order eSIM?
• Am I eligible for an eSIM?

View all 10

Voicemail FAQs 2

• How to access your Voicemail?
• Visual Voicemail

Voice over LTE (VoLTE) & WiFi Calling 3

• Voice over LTE (VoLTE)
• Wi-Fi Calling
• Devices compatible with Voice over LTE

Lebara 5G 1

• 5G on Lebara

Lebara 3G 1

• 3G Network Closure