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Knowledge base
General
FAQ
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Getting Started
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Getting started with us
Your account
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Your documents
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FAQs:
Trial FAQs
0
Remote ID Validation tool
0
Files and folders
Shared files
0
Deleted files
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Premium club
Premium features
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Premium subscription
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JOINING LEBARA
ORDERING
1
How do I get a SIM
ACTIVATION
4
How do I activate?
My address does not show during activation, what should I do?
What is my PIN?
What is pre-authorisation charge?
PORTING
5
How do I bring in my number to Lebara / porting into Lebara?
Why has my port failed?
Can I port into Lebara if I am in contract with my current provider?
Porting during the weekend?
What should I do if I suspect there has been a fraudulent attempt to port or transfer my Lebara mobile service or if my service was ported or transferred without my authorisation?
MANAGE YOUR ACCOUNT
RECHARGE / TOP UP / ATU
15
What are my recharge options and how can I recharge?
How do I set up Auto Top Up?
How do I recharge a voucher?
What is the minimum top up amount?
I just recharged and it still says I have $0 credit
View all 15
MY LEBARA
8
How can I change my personal details?
How can I transfer my account to another person?
How can I see my usage history?
How can I obtain an official usage history document from Lebara Mobile?
How do I remove my bank card from MyLebara?
View all 8
BALANCE
6
How do I check my balance?
Do I get balance alerts?
Can I check balance overseas?
Have I been overcharged?
Do I get Data alerts?
View all 6
MY SIM
0
VOICEMAIL
0
CHARGES
0
PLANS
0
INTERNATIONAL CALLING
4
What are the rates to call international?
How do I dial an international number?
What is roaming?
Does Lebara Mobile have international roaming?
DATA BANKING
4
How much data can I bank?
Does it apply to me if I am on a long-term Lebara plan?
What happens if I do not recharge within 48 hours of plan expiration?
How can I use my data bank?
DATA GIFTING
3
How do I gift data?
How much data am I allowed to gift?
I am unable to gift data.
INTERNATIONAL ROAMING
3
Does Lebara Mobile have international roaming?
In which countries Lebara international roaming is available?
What charges are applicable for Lebara international roaming?
GENERAL ENQUIRIES
REFUNDS
3
How can I request a refund?
How long does a refund take?
What are the process for a Refund Request?
LEAVING LEBARA
3
Can I transfer balance my account to another Lebara account?
How do I leave Lebara Mobile?
Am I in a locked contract with Lebara Mobile?
DEVICE COMPATIBILITY
7
What is an IMEI number and where can I get it from?
Is my device compatible with Lebara Mobile?
How do I know if I have a 4G compatible device?
Can I video call with Lebara?
Is Lebara compatible with 2G devices?
View all 7
MISCELLANEOUS ENQUIRIES
15
Is my area in Lebara’s network coverage?
Can I recharge for friends & family?
Will I be spammed if I register my details?
Can I have more than one number per account?
Can I divert my calls?
View all 15
Lebara Mobile App
Lebara Mobile App FAQs
9
How to download the Lebara Mobile App?
What is the password for my Lebara app?
How to recharge via app?
Can I check my usage via Lebara Mobile App?
I am unable to gift data via Lebara App.
View all 9
Lebara eSIM
Lebara eSIM
10
What is eSIM?
What is an eSIM Profile?
Which devices support eSIM?
How to order eSIM?
Am I eligible for an eSIM?
View all 10
VOICEMAIL
Voicemail FAQs
2
How to access your Voicemail?
Visual Voicemail
Voice over LTE & Wi-Fi Calling
Voice over LTE (VoLTE) & WiFi Calling
3
Voice over LTE (VoLTE)
Wi-Fi Calling
Devices compatible with Voice over LTE
Lebara 5G
Lebara 5G
1
5G on Lebara
Lebara 3G
Lebara 3G
1
3G Network Closure