Your port could fail due to the following reasons:

  1. The details submitted to port in does not match with the previous provider.(Name, Date of Birth, Account number)
  2. The verification SMS sent back to Lebara Mobile is incorrect.

If the port does not go through, please contact us at 1300126122 or write to us at care@lebara.com.au and our team would be happy to help you with the porting.