MY SIM

My SIM is not working, what can I do?
In case this happens, always check: If your account is active with Lebara Mobile. You can do so by logging into MyLebara at lebara.com.au/mylebara  Inser...
Wed, 7 Mar, 2018 at 4:54 AM
How do I change SIM size?
You will firstly need to obtain a new Lebara SIM card. You can do so by:  Purchase a new SIM card for $2 from your nearest Lebara Outlet. Outlets include,...
Wed, 7 Mar, 2018 at 4:55 AM
What is the fee for a SIM swap?
Other than the requirement to purchase a new SIM there is no SIM swap charge. 
Wed, 7 Mar, 2018 at 4:55 AM
Will my existing plan / inclusions stay if I swap to a new SIM?
Yes, SIM swap simply attaches your new SIM to the existing account. Your plan / inclusions will all remain the same.
Wed, 7 Mar, 2018 at 4:56 AM
Will contacts move after SIM swap?
Contacts saved on the SIM remain with the SIM and swapping will not transfer the contacts onto the new SIM you have swapped to. Contacts saved on the phone ...
Wed, 7 Mar, 2018 at 4:56 AM
How do I get my PUK code?
You will need to contact our customer support at 126 122 or careoz@lebara.com to retrieve your PUK code. 
Wed, 7 Mar, 2018 at 4:56 AM