ORDERING

How do I get a SIM?
There are 2 easy ways to get a SIM card and you don’t even have to leave your house for one of them. You can order a new SIM online from www.lebaraonline.co...
Tue, 6 Mar, 2018 at 4:42 AM
What SIM size do I need?
All Lebara SIMs are now sent as ‘triple punch SIMs’. This means every SIM pack includes what you need for your phone, tablet or mobile broadband device. Cho...
Tue, 6 Mar, 2018 at 4:42 AM
What is the delivery time frame?
Lebara Australia sends orders out next business day via Australia Post. It may take up to 5 – 7 working days for delivery depending on where you live. 
Tue, 6 Mar, 2018 at 4:43 AM
Can billing and shipping address be different?
Yes. When ordering you can change the shipping address if you like. 
Tue, 6 Mar, 2018 at 4:43 AM
Can I get a SIM delivered to a PO BOX?
We don’t send SIMs to a PO BOX. Kindly provide a residential or work address for us to send the SIM to you. Where do I send an unused SIM if I’ve been grant...
Tue, 6 Mar, 2018 at 4:44 AM
How to a get a refund on Starter Packs
A refund for a Lebara starter pack can only be processed if your starter pack is 'returned to sender' unopened. Once the starter pack is returned ...
Sat, 10 Mar, 2018 at 2:42 PM
Long Term Orders
For 180 and 360 Day starter packs , Lebara sends you a voucher pin via email within 24 hours and a sim card in 5-7 business days excluding weekends and publ...
Sat, 10 Mar, 2018 at 3:01 PM