Lebara Mobile is a prepaid service provider and therefore as a rule does not provide refunds. Under exceptional circumstances we may consider a refund on a product / service you have purchased from Lebara Mobile recently. Please write us an email with full details at careoz@lebara.com or call us at 126 122 from your Lebara mobile number, or 1300126122 from any other service. 


Lebara Mobile does not provide refunds on unused balances which includes expired Lebara accounts.