You will firstly need to obtain a new Lebara SIM card. You can do so by: 

  • Purchase a new SIM card for $2 from your nearest Lebara Outlet. Outlets include, Coles, Woolworths and, many major convenience stores.
  • Order a new SIM online to be delivered from www.lebaraonline.com.au. Approximate time taken is 5-7 working days.

Once you have obtained a new SIM card, please do not activate the SIM but call our customer support and tell them to 'SWAP SIM' with the new one.