Go to lebara.com.au/activate and enter your Lebara number and last 4 digits of the ICCID number printed on your SIM Pack. Remember to tick ‘PORT IN’ if you would like to port your number. Follow the steps required and your SIM should be active. If you require any assistance, feel free to call us at 1300 126 122.
Activating a new prepaid SIM
After you purchase a Starter Pack, you have 60 days to activate your SIM before it expires. When you activate the SIM, you’ll need to provide us with your name, address, email address and valid identification.
Here are the accepted forms of ID you can provide when activating your prepaid service. We don't accept expired ID and if you're not an Australian resident, an international passport is another identification we accept.
We'll also need your Australian residential address.
Activating online or over the phone.
If you’re activating your prepaid service online or over the phone, you’ll need one of the following:
Activating in Lebara shop.
If you’re activating your prepaid service at a Lebara shop, you’ll need one of the following:
- Drivers licence
- Medicare card
- Australian passport
- International passport
- Immigration Card
If you don’t have any of the above types of ID, you can provide the following:
- International Credit Card
- This form of ID will incur a pre-authorisation charge of $1.00 on your credit card for verification purposes.