Lebara Help Desk
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MANAGE YOUR ACCOUNT
RECHARGE / TOP UP / ATU
What are my recharge options and how can I recharge?
How do I set up Auto top up?
How do I recharge a voucher?
What is the minimum top up amount?
I just recharged and it still says I have $0
See all 14 articles
How can I change my personal details?
How can I transfer my account to another person?
How can I see my usage history?
How can I obtain an official usage history document from Lebara Mobile?
How do I remove my bank card from MyLebara?
See all 8 articles
How do I check my balance?
Do I get balance alerts?
Can I check balance overseas?
Have I been overcharged?
Do I get Data alert's?
See all 6 articles
My SIM is not working, what can I do?
How do I change SIM size?
What is the fee for a SIM swap?
Will my existing plan / inclusions stay if I swap to a new SIM?
Will contacts move after SIM swap?
See all 6 articles
How do I activate my voicemail?
Is it free to access voicemails?
How do I change ring time before going it goes to voicemail?
What is Call Catcher?
What are local call charges?
What is flagfall?
Is Lebara to Lebara calling / SMS / MMS free?
Can I receive calls / texts if I do not have credit?
Do I get charged calling 1300 / 1800 numbers?
See all 7 articles
Can I change my plan?
How do I know about new offers?
What is an add on?
Can I get a plan for data only?
How can I cancel / change a plan that I just purchased?
See all 11 articles
What are the rates to call international?
How do I dial an international number?
What is roaming?
Does Lebara Mobile have international roaming?
Is Flagfall charged for all calls?
How much data can I bank?
Does it apply to me if I am on a long-term Lebara plan?
What happens if I do not recharge within 48 hours of plan expiration?
How do I gift data?
How much data am I allowed to gift?
I am unable to gift data.